Privacy policy

Welcome to Kodhai Collective LLP’s privacy policy (“Policy”).

(1) BACKGROUND AND KEY INFORMATION

Kodhai Collective LLP (“Kodhai”, “we”, “us” or “our”) is a design-led saree and textile brand that conceives original designs and works with master weavers in South India to bring them to life, and is engaged in the marketing, curation, and sale of handwoven products. 

We are committed to respecting your privacy and protecting your personal information. In the course of operating our website, processing orders, managing customer relationships and communicating with our community through digital and offline channels, we may collect and process certain personal information about you.

This Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, place an order for our products, subscribe to our communications, register for or attend our events, communicate with us via email, phone, WhatsApp Business or social media platforms, or otherwise interact with Kodhai in any manner.

The terms “you” and “your” refer to any individual who interacts with Kodhai in any of the above capacities.

If you have any questions regarding this Policy or our handling of personal information, you may contact:

Email: teamkodhai@gmail.com

Grievance Officer: Ajeeth Srinivas K.

The Grievance Officer will address grievances within the timelines prescribed under applicable law.

(2) ⁠INFORMATION WE COLLECT

We may collect the following categories of personal information:

  1. Identity Information: Your name, username or social media handle.

  2. Contact Information: Your email address, mobile number, billing address, shipping address, and other contact details.

  3. Web Usage Information: IP address, browser type, device information, website usage data, and similar technical information collected through cookies or related technologies.

  4. Feedback and Communications: Information shared when you contact us for support, submit feedback, respond to surveys, leave reviews or otherwise communicate with us.

  5. Social Media and User-Generated Content: Information you share when engaging with us through direct messages, comments, tags, mentions, WhatsApp Business communications, or similar interactions. If you voluntarily submit photographs, testimonials, or other content as part of promotions or campaigns, we may collect and use such content in accordance with this Policy.

  6. Payment Information: Payments are processed through authorised third-party payment gateways. We do not store full credit card, debit card or banking details. We may retain limited transaction information such as order history, payment status and transaction reference numbers.

(3) HOW WE USE YOUR PERSONAL INFORMATION

We use personal information for the following purposes:

  • ⁠to process and fulfil orders;

  • ⁠to coordinate shipping, delivery and returns;

  • ⁠to communicate regarding orders, updates or customer support;

  • to manage WhatsApp Business and other communication channels;

  • to administer events, campaigns or promotions;

  • to improve our website, marketing and customer experience;

  • to ensure website security and prevent fraud;

  • to comply with legal and regulatory requirements.

We process personal information based on your consent where required under applicable law and where necessary to perform contractual obligations.

If you decline to provide information necessary for order fulfilment or withdraw consent where processing is required to provide services, we may be unable to complete your transaction or provide the requested services.

(4) CONSENT

By providing your personal information to us or by using our website or services, you consent to the collection, storage, and processing of such information in accordance with this Policy and applicable law.

Where consent is required for the collection or processing of personal information, you may choose not to provide such consent. However, if you do not provide consent for processing that is necessary to fulfil your order or provide our services, we may be unable to complete the transaction or provide the requested services.

You may withdraw your consent at any time by writing to us at teamkodhai@gmail.com. Withdrawal of consent will not affect processing carried out before such withdrawal. However, withdrawal may affect our ability to continue providing certain services to you.

(5) COOKIES

We may use cookies and similar technologies to enhance user experience, analyse website traffic, and improve our services.

You may choose to disable cookies through your browser settings. Disabling cookies may impact certain functionalities of the website.

(6) DISCLOSURE OF PERSONAL INFORMATION

We may share personal information with:

  • payment gateway providers;

  • logistics and delivery partners;

  • website hosting providers;

  • marketing and communications service providers;

  • professional advisers such as legal, accounting, or financial consultants;

  • government authorities or regulators, where required by law.

We do not sell personal information. All third-party service providers are required to process personal information in accordance with applicable legal obligations.

(7) DATA SECURITY

We implement reasonable security practices and procedures to protect personal information against unauthorised access, misuse, alteration or disclosure.

Access to personal information is restricted to authorised personnel on a need-to-know basis.

(8) YOUR RIGHTS

In accordance with applicable law, you have the right to:

  • Review your personal information: You may request access to the personal information that we hold about you.

  • Request correction or amendment: If you believe that the personal information we hold about you is inaccurate or incomplete, you may request that we correct or update such information.

  • Withdraw consent: Where processing is based on your consent, you may withdraw such consent in accordance with Section 4 above.

  • To exercise any of these rights, you may contact us at teamkodhai@gmail.com. We may require verification of your identity before responding to your request.

(9) DATA RETENTION

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, or reporting obligations.

We may retain information for a longer duration in the event of disputes or potential legal claims.

(10) CHANGES TO THIS POLICY

We may update this Policy from time to time. Any revised version will be published on our website with the updated effective date.