Terms of service

This document sets out the terms and conditions (“Terms”) that govern your use of the Kodhai Collective LLP website and your purchase of products through it. Kodhai Collective LLP (“Kodhai”, “we”, “us” or “our”) is a design-led saree and textile brand that conceives original designs and works with master weavers in South India to bring them to life, and is engaged in the marketing, curation, and sale of handwoven products.

By visiting our website or placing an order, you agree to be bound by these Terms. Please read them before you proceed.


(1) ABOUT OUR PRODUCTS

Our sarees are the result of a collaborative design process between Kodhai and our weaving partners in Kanchipuram. We contribute the creative direction; they contribute the technical expertise and the weave. Each piece is inspected before dispatch. Please read the following before you purchase.

(1.1) Natural Variation

Slight differences in the weave, texture, border alignment, zari density, and colour saturation are part of what makes a handloom saree authentic. They are not defects and do not constitute grounds for return.

(1.2) Colour Representation

We photograph our sarees with care and in natural light. Even so, how a colour appears on your screen depends on your device’s display settings, brightness, and calibration. The saree you receive may appear marginally different from what you saw on screen. If you have a specific colour requirement, please write to us before placing your order.

(1.3) Zari

Pure zari used in Kanjivaram silk may develop a patina over time with exposure to air, perspiration, and storage conditions. This is a natural characteristic of real zari and is not a manufacturing defect.

(2) PLACING AN ORDER

(2.1) How an Order is Confirmed

Your order is confirmed only when you receive a written confirmation from us by email or SMS. Payment alone does not constitute confirmation. We will also send you a GST invoice, as required under applicable law.

(2.2) Accuracy of Your Information

Please ensure that the name, shipping address, and contact number you provide are accurate and complete. We are not responsible for orders that cannot be delivered or are delayed due to an incorrect or incomplete address, an unanswered OTP verification call, or the prior disclosure of an OTP to a delivery person.

(2.3) When We May Decline an Order

We reserve the right to decline or cancel any order, before or after confirmation, in the following circumstances:

  • The product is no longer in stock at the time of processing.

  • The delivery address is outside our serviceable areas.

  • Payment could not be verified or was unsuccessful.

  • We have reason to believe the order is fraudulent or placed in bad faith.

In all such cases, we will promptly notify you and issue a full refund to your original payment method within 7 business days.

(2.4) Pre-Orders

Some products may be available for pre-order. For pre-orders, the processing and dispatch timeline will be indicated on the product page. Payment is collected at the time of placing the pre-order.

(3) PRICING AND PAYMENT

All prices are listed in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (“GST”) unless otherwise stated. A valid GST invoice will accompany every order.

We accept the following payment methods:

  • UPI

  • Credit cards and debit cards

  • Net banking

We take care to ensure our prices are accurate, but occasional errors may occur. If a pricing error is identified on an order you have placed, we will reach out to you promptly. You will always have the choice of proceeding at the correct price or cancelling for a full refund.

(4) SHIPPING AND DELIVERY

(4.1) Processing Time

Orders are typically processed within 48 hours of confirmation. Products involving customisation will require additional processing time, which will be indicated at the time of purchase.

(4.2) Delivery Timelines

For domestic orders, the estimated delivery timeline is 7 to 10 business days from dispatch. Remote or difficult-to-access locations may require additional time. These timelines are estimates and not guarantees. If you need your order sooner, please write to us at teamkodhai@gmail.com before placing your order, and we will do our best to accommodate.

What counts as a business day: Monday to Friday, excluding public holidays and government-declared bandhs or closures.

(4.3) Shipping Charges

We offer complimentary shipping on all domestic orders. If we have sent you a wrong or defective product, we will bear the cost of the return shipment. For all other returns, return shipping charges are to be borne by the customer.

(4.4) Tracking

Once your order is dispatched, you will receive a tracking number by email or SMS. You may use this to follow your shipment’s progress through our courier partner’s platform.

(4.5) Delayed or Lost Shipments

In the unlikely event that your order is lost in transit, please write to us at teamkodhai@gmail.com. We will open an investigation with our courier partner and, if the shipment is confirmed lost, process an appropriate remedy - either a replacement or a full refund, at our discretion. We are not liable for delays caused by courier partners, weather conditions, natural events, strikes, or other circumstances beyond our control.

(5) CANCELLATIONS

(5.1) Cancellation by You

You may cancel your order at any time before it is dispatched by writing to us at teamkodhai@gmail.com. Please include your order number. A full refund will be processed to your original payment method within 7 business days of confirmation of cancellation.

Once an order has been dispatched, it cannot be cancelled. You may, however, initiate a return upon delivery in accordance with Section 6.

(5.2) Cancellation by Kodhai

We may cancel an order in the circumstances set out in Section 2.3. We will communicate this to you promptly and process a full refund.

(6) RETURNS, EXCHANGES, AND REFUNDS

We take great care to ensure that every product that leaves our hands meets our quality standards. Returns and exchanges are accepted only where a product is received in a damaged or defective condition, or where an incorrect product has been dispatched.

(6.1) Grounds for Return or Exchange

We accept return or exchange requests only in the following circumstances:

  • The product you received is damaged or defective (for example, a weaving defect, a tear, or a stain present at the time of delivery).
  • The product delivered does not match the product you ordered (wrong saree, wrong colour, or wrong design).

We do not accept returns or exchanges on the basis of change of mind, personal preference, or dissatisfaction with a product that has been accurately represented and correctly dispatched.

(6.2) Reporting Damage, Defects, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please notify us within 24 hours of delivery at teamkodhai@gmail.com with:

  • Your order number
  • A clear description of the issue
  • Photographs of the product, the packaging, and any defect or discrepancy

Failure to notify us within this window will affect your eligibility for a remedy.

(6.3) Conditions for Return

Even where a return is made on valid grounds, the product must meet all of the following conditions to be eligible:

  • It has not been used, worn, washed, or altered in any way.
  • All original tags, labels, and price stickers are intact.
  • It is returned in its original packaging, including any protective covers or bags.
  • It is free from stains, odours, perfume, makeup, or any other contamination.

(6.4) Products Not Eligible for Return or Exchange

The following are not eligible for return or exchange under any circumstances:

  • Products that have been customised, embroidered, stitched, or altered at your request.
  • Products from which original tags, labels, or packaging have been removed.
  • Products that show signs of use or handling beyond reasonable inspection.
  • Natural variation in weave, texture, border alignment, zari density, or colour saturation, as described in Section 1.1, does not constitute a defect.
  • Colour differences attributable to screen calibration or display settings, as described in Section 1.2, do not constitute a defect.
  • Patina on pure zari over time, as described in Section 1.3, does not constitute a defect.

(6.5) How to Initiate a Return

To initiate a return or exchange, please follow these steps:

  1. Write to teamkodhai@gmail.com within 24 hours of delivery (see Section 6.2), quoting your order number and describing the issue clearly.
  2. Attach photographs of the product, the defect or discrepancy, and the original packaging and tags.
  3. Our team will review your request and respond within 3 business days with either a return authorisation and instructions, or a communication explaining why the request does not qualify.

Do not ship the product back without receiving a written return authorisation from us. Returns sent without authorisation will not be accepted.

(6.6) Return Shipping

Where a return is accepted on account of a defect, damage, or an error on our part, we will bear the cost of return shipping. Kodhai is not responsible for products lost or damaged in transit during a return.

(6.7) Inspection and Outcome

Upon receiving the returned product, we will inspect it within 3 business days. Our determination as to the condition and eligibility of the returned product shall be final. We will notify you of the outcome by email and proceed as follows:

  • If the return is approved, we will process a refund or exchange as requested.
  • If the return is rejected (for example, because the product does not meet the conditions in Section 6.3 or shows signs of use), we will return the product to you at your cost.

(6.8) Refunds

Approved refunds will be credited to your original payment method within 7 to 10 business days of our completing the inspection. The exact timing may vary depending on your bank or payment provider. We do not offer store credit or gift vouchers in place of refunds.

(6.9) Exchanges

Where an exchange is approved and you would like a different piece from our collection, subject to availability, please indicate this in your return request. Where the exchange involves a higher-value product, the difference in price will be payable before dispatch. Where the exchange involves a lower-value product, the difference will be refunded.

(7) EVENTS AND POP-UPS

Kodhai periodically organises community events, pop-ups, and curated experiences. Where tickets or registrations are required, separate event-specific terms will apply and will be communicated at the time of registration. Products purchased at events are subject to these Terms unless separate terms are specified.

(8) USE OF THIS WEBSITE

(8.1) Permitted Use

This website is made available for your personal, non-commercial use. You may browse, view, and purchase products for personal use. You may not reproduce, copy, distribute, resell, or exploit any content on this website for commercial purposes without our prior written consent.

(8.2) Prohibited Conduct

You agree not to:

  • Use this website for any unlawful purpose or in a manner that violates applicable law.

  • Attempt to gain unauthorised access to any part of the website or our systems.

  • Transmit any malicious code, viruses, or harmful data.

  • Collect or harvest personal information of other users.

  • Submit false, misleading, or fraudulent information.

  • Reproduce or imitate our intellectual property without permission.

(8.3) Accuracy of Website Content

We make every effort to ensure that product descriptions, pricing, and imagery on this website are accurate. However, we do not warrant that all content is error-free or current at all times. We reserve the right to correct errors and update information without prior notice.

(8.4) Third-Party Links

Our website may contain links to third-party websites. We have no control over the content or practices of those websites and are not responsible for them. Visiting third-party links is at your own risk.

(9) CONTENT YOU SHARE WITH US

If you share content with us, including reviews, photographs, testimonials, feedback, or creative submissions, whether through our website, email, WhatsApp Business, or social media, you grant Kodhai a non-exclusive, royalty-free licence to use, reproduce, publish, and display that content in connection with our brand and products, in any medium.

You confirm that such content is your own, that you have the right to share it, and that it does not infringe the rights of any third party. We reserve the right to decline to publish or to remove any submission that we consider inappropriate, without notice.

(10) INTELLECTUAL PROPERTY

All content on this website, including product photographs, design elements, text, branding, saree designs, and weave patterns developed by Kodhai, belongs to Kodhai Collective LLP or is used with permission. Nothing on this website grants you any right to use our intellectual property without our prior written consent.

If you believe that any content on our website infringes your intellectual property rights, please write to us at teamkodhai@gmail.com with the relevant details.

(11) PRIVACY

How we collect, use, and protect your personal information is set out in our Privacy Policy, which forms part of these Terms and is available on our website. By using our website or placing an order, you confirm that you have read and understood our Privacy Policy.

For any privacy-related concerns, please contact our Grievance Officer, Ajeeth Srinivas K., at teamkodhai@gmail.com. Grievances will be addressed within the timelines prescribed under applicable law.

(12) LIMITATION OF LIABILITY

To the fullest extent permitted by law, Kodhai Collective LLP, its partners, employees, agents, and service providers are not liable for any indirect, incidental, consequential, or punitive loss or damage arising from your use of our website or your purchase of our products.

Our total liability to you in respect of any claim arising under or in connection with these Terms shall not exceed the amount you paid for the product or service to which the claim relates.

(13) INDEMNITY

You agree to indemnify and hold harmless Kodhai Collective LLP, its partners, employees, and agents from and against any claim, loss, liability, or expense (including reasonable legal fees) arising from your breach of these Terms, your violation of applicable law, or your infringement of the rights of any third party.

(14) GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.

We encourage you to reach out to us first - most concerns can be resolved through a conversation.

(15) GENERAL PROVISIONS

(15.1) Severability

If any provision of these Terms is found to be unlawful or unenforceable, it will be severed from the remaining provisions, which will continue in full force and effect.

(15.2) Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Kodhai Collective LLP with respect to your use of our website and services. They supersede all prior communications, whether oral or written.

(15.3) No Waiver

Our failure to enforce any right or provision under these Terms on any occasion does not constitute a waiver of that right or provision.

(15.4) Updates to These Terms

We may update these Terms from time to time. Any revised version will be published on our website with the updated effective date. Your continued use of the website after such publication constitutes acceptance of the revised Terms.

(16) CONTACT US

For any questions, concerns, or grievances related to these Terms or your experience with Kodhai, please contact us:

Kodhai Collective LLP

Email: teamkodhai@gmail.com 

Grievance Officer: Ajeeth Srinivas K.

We aim to respond to all queries within 48 hours on business days. Formal grievances under applicable law will be addressed within the prescribed statutory timelines.