Refund policy

(6) RETURNS, EXCHANGES, AND REFUNDS

We take great care to ensure that every product that leaves our hands meets our quality standards. Returns and exchanges are accepted only where a product is received in a damaged or defective condition, or where an incorrect product has been dispatched.

(6.1) Grounds for Return or Exchange

We accept return or exchange requests only in the following circumstances:

  • The product you received is damaged or defective (for example, a weaving defect, a tear, or a stain present at the time of delivery).
  • The product delivered does not match the product you ordered (wrong saree, wrong colour, or wrong design).

We do not accept returns or exchanges on the basis of change of mind, personal preference, or dissatisfaction with a product that has been accurately represented and correctly dispatched.

(6.2) Reporting Damage, Defects, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please notify us within 24 hours of delivery at teamkodhai@gmail.com with:

  • Your order number
  • A clear description of the issue
  • Photographs of the product, the packaging, and any defect or discrepancy

Failure to notify us within this window will affect your eligibility for a remedy.

(6.3) Conditions for Return

Even where a return is made on valid grounds, the product must meet all of the following conditions to be eligible:

  • It has not been used, worn, washed, or altered in any way.
  • All original tags, labels, and price stickers are intact.
  • It is returned in its original packaging, including any protective covers or bags.
  • It is free from stains, odours, perfume, makeup, or any other contamination.

(6.4) Products Not Eligible for Return or Exchange

The following are not eligible for return or exchange under any circumstances:

  • Products that have been customised, embroidered, stitched, or altered at your request.
  • Products from which original tags, labels, or packaging have been removed.
  • Products that show signs of use or handling beyond reasonable inspection.
  • Natural variation in weave, texture, border alignment, zari density, or colour saturation, as described in Section 1.1, does not constitute a defect.
  • Colour differences attributable to screen calibration or display settings, as described in Section 1.2, do not constitute a defect.
  • Patina on pure zari over time, as described in Section 1.3, does not constitute a defect.

(6.5) How to Initiate a Return

To initiate a return or exchange, please follow these steps:

  1. Write to teamkodhai@gmail.com within 24 hours of delivery (see Section 6.2), quoting your order number and describing the issue clearly.
  2. Attach photographs of the product, the defect or discrepancy, and the original packaging and tags.
  3. Our team will review your request and respond within 3 business days with either a return authorisation and instructions, or a communication explaining why the request does not qualify.

Do not ship the product back without receiving a written return authorisation from us. Returns sent without authorisation will not be accepted.

(6.6) Return Shipping

Where a return is accepted on account of a defect, damage, or an error on our part, we will bear the cost of return shipping. Kodhai is not responsible for products lost or damaged in transit during a return.

(6.7) Inspection and Outcome

Upon receiving the returned product, we will inspect it within 3 business days. Our determination as to the condition and eligibility of the returned product shall be final. We will notify you of the outcome by email and proceed as follows:

  • If the return is approved, we will process a refund or exchange as requested.
  • If the return is rejected (for example, because the product does not meet the conditions in Section 6.3 or shows signs of use), we will return the product to you at your cost.

(6.8) Refunds

Approved refunds will be credited to your original payment method within 7 to 10 business days of our completing the inspection. The exact timing may vary depending on your bank or payment provider. We do not offer store credit or gift vouchers in place of refunds.

(6.9) Exchanges

Where an exchange is approved and you would like a different piece from our collection, subject to availability, please indicate this in your return request. Where the exchange involves a higher-value product, the difference in price will be payable before dispatch. Where the exchange involves a lower-value product, the difference will be refunded.